Last updated: 1 October 2026
If your Kapimuni order arrives damaged, wrong, missing items or expired, tell us within 48 hours of delivery and we will replace it or refund you in full. Because our products are consumed or applied to the body, we cannot accept returns of opened products for reasons of hygiene and safety.
When you can get a replacement or refund
- Damaged or leaking product, broken seal – report within 48 hours of delivery: free replacement or full refund.
- Wrong product delivered – report within 48 hours: free replacement with the correct product.
- Item missing from the order – report within 48 hours: we ship the missing item or refund it.
- Expired or near-expiry product (less than 6 months) – report within 48 hours: free replacement or full refund.
- Parcel tampered with on arrival – do not accept it and tell us right away: free reshipment.
What we cannot accept
- Opened or used products, or products with a broken seal that was intact on delivery
- Requests after 48 hours of delivery
- Change of mind, or not seeing expected results. Ayurvedic products work gradually and results differ from person to person.
- Allergic reactions or side effects. Please read the ingredients before buying and patch test Midnight Bloom oil. If you have a reaction, stop use, see a doctor and tell us.
- Products bought from other websites, marketplaces or sellers
How to raise a request
- Email office.kapimuni@gmail.com within 48 hours of delivery.
- Share your order number, photos of the product and outer box, and an unboxing video (recommended for damaged or missing items).
- We reply within 1 working day and arrange a free pickup if needed.
- The replacement ships within 2 working days of approval.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
- Cash-on-delivery orders: refunded by UPI or bank transfer within 5–7 working days after you share your details.
- Shipping is free, so no shipping charges are deducted.
Cancellations
You can cancel an order for a full refund any time before it is dispatched by emailing us. Once dispatched, it cannot be cancelled. Repeatedly refused COD parcels may lead to COD being disabled for that number.
We may cancel an order if a product is out of stock, the address is unserviceable or the order looks fraudulent. Any amount paid will be refunded in full.